Shipping policy

Shipping Policy

Thank you for shopping with Pacific Blue Wave.

Processing Time

Orders are typically processed within 3–7 business days. Some handcrafted or made-to-order items may require additional preparation time.

Shipping Destinations

We currently ship primarily to customers in the United States and Japan.

Duties & Taxes Included (DDP)

For U.S. orders, applicable products are shipped using DDP (Delivered Duty Paid).

This means that shipping fees, customs duties, and import taxes are included in the listed price.
No additional charges will be required upon delivery.

Please refer to individual product pages for DDP availability.

Delivery Times

Estimated delivery times may vary depending on destination, customs clearance, weather conditions, and carrier delays.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Delays

While we do our best to ensure timely delivery, Pacific Blue Wave is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@pbw.jp and we will do our best to assist you.